Integration Holding Corporation, Inc. dba IS Systems offers software and professional services to Texas governmental and public educational entities at discounted prices through the Go DIRect Program.
IS Systems DIR PROGRAM WARRANTY INFORMATION
All products sold under the DIR contract contain the standard manufacturer warranty.
IS Systems has a 24-hour response turnaround policy for all product warranty and manufacturer maintenance agreement inquiries.
All product and service inquiries will be processed at the following location:
5121 Crestway Dr. Suite 105, San Antonio, TX 78239.
DIR Phone number is (210) 564-9300, Fax is (210) 564-9303.
All returns, exchanges, and/or defective products purchased must be reported within 30 days of receipt. Upon contact, a Return Merchandise Authorization (RMA) number will be issued. The RMA number is required to complete any return transaction within 30 days of receipt of the product. Freight charges on all returns are FBO shipping point.
Except for products found defective upon installation, all open software products and installed license keys, may not be eligible for return depending the software manufacturers policies. Some manufacturers charge a restocking fee for returned products. This fee is determined on a case-by-case basis.
Returns and Exchanges
Requests for returns due to incorrect ordering by the customer will be handled on a case-by-case basis. If IS Systems cannot authorize the return, the customer will be required to pay for the product. If the return is authorized, the customer is responsible for the cost of returning the product. A replacement product will not be shipped until the vendor has received the merchandise being returned.
If the return is due to a defective product or the wrong product shipped, IS Systems is responsible for the cost of returning the product.
Return after 30 days
Any attempts to return merchandise after 30 days of receipt must be made directly with the manufacturer of the product. See the manufacturer's warranty for more information.
For DIR Pricing, Ordering Equipment and Services, please contact:
Amy Barton
amy@is-systems.com
OFC: (210) 564-9300 Ext. 114
FAX: (210) 564-9303